FAQ & Help

Please use our returns portal here.

Returns within Germany are free of charge and we will cover the costs for the return label. For all delivery addresses outside Germany, however, you must pay for your own return label and send it to us for a fee.

Yes, you have a right of return/right of withdrawal. Please read here.

The standard shipping method is DHL. We charge a flat rate of EUR 5.90 for shipping to you within Germany. Within the EU we charge 9.90 EUR. Returns via DHL are free of charge for you. In the event of a return, we will refund the flat-rate shipping costs for transportation to you.

Yes, we deliver all orders with DHL as standard. If you would like the shipment to be delivered to a Packstation, please enter the address of the Packstation under Delivery address.

Not all products available in stock are listed in the online store. If you are looking for a specific product, please contact us by phone (04943 20884), email(kontakt@club-of-comfort.de) or via the contact form.

There are two possibilities here:

• The size is sold out or
• The size is currently not available for this trouser/color combination

Generally, not all sizes are available in the online store. Please contact us by phone (+49 04943 20884), email(kontakt@club-of-comfort.de) or via the contact form. We will get back to you as soon as possible.

Generally, not all sizes are available in the online store. Please contact us by phone (+49 04943 20884), e-mail(kontakt@club-of-comfort.de) or via the contact form. We will get back to you as soon as possible.

No, but from a minimum order value of 120,- € you get free shipping and thus save 4,90€.

Immediately after the order or receipt of payment (in the case of prepayment), the goods are prepared for dispatch and delivery takes place within 2-4 working days.

However, the average delivery time is currently 1-2 working days.

We will be happy to answer them. Please contact us by telephone (+49 04943 20884), e-mail(kontakt@club-of-comfort.de) or via the contact form.