Dear customer, if you order goods in our online shop as an end consumer, you will certainly have some questions. We have answered the most important ones for you here. If you have any further questions, please do not hesitate to contact us.
The standard shipping method is DHL. We charge a flat rate of EUR 4.90 for shipping to you. The return by DHL is free of charge for you. However, there will be no refund of the flat-rate shipping fee for transport to you.
Yes, we deliver all orders with DHL as standard. If you would like the shipment to be delivered to a Packstation, please enter the address of the Packstation under Delivery Address.
At present, we only supply our online shop to customers with a delivery address in Germany. If you do not have this and also do not have any relatives/acquaintances with a delivery address in Germany, you will unfortunately not be able to order.
For deliveries to Switzerland, we recommend that you use the service of MeinEinkauf.ch. You can find all the information at MeinEinkauf.ch. MeinEinkauf.ch will then take care of all customs formalities and delivery to your door for a small fee. You will receive your goods quickly, duty paid and at a low price.
There are two possibilities here:
- The size is sold out or
- Size is currently not available for this trouser/colour combination
Generally not all sizes are booked in the internet shop. Please contact us by phone (+49 04943 20884)), mail (firstname.lastname@example.org) or per Contact form. We will get back to you as soon as possible.
Immediately after the order or receipt of payment (in case of prepayment), the goods will be made ready for dispatch and delivery will take place within 2-4 working days.
Generally, not all trousers are booked into the online shop. In the catalogue we show a larger variety of Club of Comfort trousers, for which a stock is not always created, but which specialist retailers can pre-order for their range. We will try to offer you an alternative or give you the name of a retailer in your area who has these trousers in their range. Please contact us by phone (04943 20884), mail (email@example.com) or per Contact form.